Return & Refund Policy
Cancellation Policy:
In case there is an order cancellation, please do so before it is shipped. Once the product is shipped it can not be cancelled using our website.
Return Policy:
- Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
- Return/Exchange is available for selected products only, the return information is available on the product page on the website. The return policy of a product can be changed without prior notice.
- In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.
- Return/Exchange charges may apply on case to case basis.
NOTE FOR RETURN
- The items should be unused and unwashed for hygiene reasons.
- The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
- Customized products cannot be returned or exchanged
- Return/Exchange requests that are not raised within the return period (Refer product page) the product would not be accepted.
Need help?
Contact us at {cooancoco.cosmetics@gmail.com} for questions related to refunds and returns.