Return & Refund Policy

Cancellation Policy:

In case there is an order cancellation, please do so before it is shipped. Once the product is shipped it can not be cancelled using our website.

Return Policy:

1. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
2. Return/Exchange is available for selected products only, the return information is available on the product page on the website. The return policy of a product can be changed without prior notice.
3. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.
4. Return/Exchange charges may apply on case to case basis.

NOTE FOR RETURN

• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
• Customized products cannot be returned or exchanged
• Return/Exchange requests that are not raised within the return period (Refer product page) the product would not be accepted.

Need help?

Contact us at {cooancoco.cosmetics@gmail.com} for questions related to refunds and returns.